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Retail Services

COURSE AT A GLANCE

Course Name Duration Award Modules Weightage Per Module Intake Capacity Batches Eligibility Criteria
Retail Sales Personnel One Year Certificate Core Module 50% 120 (20 per batch, 6 batches) Age:Minimum 17 years
Educational Qualification 12th PASS
Common Module 20%
Employability & Life Skill Module 30%

COURSE OBJECTIVE

This course provides trainees with the skills and knowledge:

  • To carry out the operations in retail outlet, such as handle merchandise, cash operations and cash counter, and customer service.
  • To ensure the efficient delivery of quality service to customers.
  • To enhance visual appeal of merchandise display in retail outlet, such as prepare merchandise, props and point-of-purchase display, so as to uplift the store’s image and customer’s satisfaction.
  • Customer Service.
  • Effective Communication techniques.
  • Professional Image and Etiquettes.
  • Understanding Foreign Cultures to ensure excellent delivery of services to guests.
  • Conversational English.
  • Software Applications.
  • Entrepreneurship.

STRUCTURE OF THE COURSE

ELIGIBILITY

The minimum entry qualification for admission in Retail Services course:- Passed Class XII under 10+2 system of education or its equivalent with English as a subject and with at least minimum passing marks in English and Knowledge of Microsoft Office, Equipped with at least basic communication and analytical skills.